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Phone: +45 70 70 76 84
info@robotnordic.com
CVR: 38074393

Address

Robot Nordic ApS
Højager 4
DK-5270 Odense N

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Terms of sale and delivery

The following general terms and conditions of sale and delivery apply, to the extent that they are not deviated from by other written agreement

OFFER AND ACCEPTANCE

All offers for deliveries are binding for 14 days from the date of the offer, unless otherwise expressly agreed.

PRICE

Information in price lists etc. is considered indicative and is excl. VAT All prices are excl. packaging and shipping. If there have been increases in wages, material prices or other costs between the order and delivery, the seller is entitled to adjust the price with such documented increases until delivery has taken place.

DEVIATIONS ACCORDING TO THE OFFER

If the buyer makes additions or changes to the order placed, the seller is entitled to reject these or to cancel the order. If the seller accepts the additions or changes, the seller is entitled to make the necessary changes to delivery time and price. The seller reserves the right, before delivery, and without prior notice, to make changes in construction, execution or the like, which the seller may deem necessary. This does not entitle the buyer to any form of compensation.

TRANSFER OF RISK

Unless otherwise agreed, delivery is deemed to have taken place ex factory. The time of delivery is the time when the goods are reported ready by the seller (for collection purchases), or when the goods are handed over to the carrier.
Any shipment will only take place in accordance with the buyer’s instructions and at the buyer’s expense and risk. If the buyer has not prescribed a specific shipping method, this will be chosen at the best discretion of Robot Nordic ApS. The buyer is obliged to insure the delivered in full, including other items belonging to the buyer that are fully or partially part of a project.

DELIVERY

If the seller’s delivery is significantly delayed, the buyer can set a reasonable final delivery deadline in writing to the seller within which the seller must deliver. If the seller does not deliver within this period, the buyer can cancel the agreement in writing regarding the delayed delivery. The seller can, however, cf. the section “Force majeure”, invoke the right to a longer delivery period if the delay is due to circumstances beyond the seller’s influence. If the seller is late with a partial delivery, the buyer, cf. above, can only collect for the delayed delivery, unless the buyer can prove that subsequent deliveries will obviously also be delayed. If the agreement is terminated in accordance with the preceding provision, the buyer cannot demand compensation.

PAYMENT

Unless otherwise agreed, the payment terms are 8 days net from the invoice date. In the case of sales for successive delivery over a certain period of time, the goods are invoiced according to fixed deadlines. If the buyer fails to receive the goods, payment must still take place. If due amounts are not paid on time, late payment interest of 2% per started month. In the event of any delay in payment, the seller may choose to cancel or maintain the agreement. The seller is also entitled to compensation for any loss in connection with the delayed payment.
The buyer is not entitled to set off any counterclaims that are not expressly accepted by Robot Nordic ApS.

RETENTION OF TITLE

The delivered item remains the seller’s property until payment has been made in full.

Payment by check or other non-cash means is not considered paid until full redemption has taken place.

BUYER’S DUTY TO INVESTIGATE

The buyer must carry out a detailed examination of the sale item upon delivery. Under this, the buyer must carry out a proper test under realistic production conditions and immediately stop production if what is delivered does not function satisfactorily.

Deficiencies

Should the delivered product prove to have significant defects for which the seller is responsible, the seller is entitled and obliged to remedy the defects at no cost to the buyer. However, the seller can also make an exchange at his own choice. In addition, the seller has no responsibility for losses. Compensation is thus not provided for operating loss, loss of profit and other indirect loss. Defects that can be attributed to the buyer’s circumstances, the seller is not obliged to remedy. Conditions that can be attributed to the buyer include misuse, incorrect ordering, incorrectly provided data when ordering, etc. The buyer delivers any defective items to the seller’s address with a detailed description of claimed defects.

TOLERANCES

The seller reserves tolerances within applicable standards, and the buyer is encouraged to indicate if there are particularly sensitive areas where usual tolerances cannot be accepted.
In the case of machines/equipment that are older than 10 years, reservations are made against spare parts that cannot be used for the existing equipment, and the spare part cannot therefore be returned.

COMPLAINT

Invoking defects/delays must be made in writing to the seller immediately and within 8 days of receipt of the delivery.

INTELLECTUAL RIGHTS

Seller’s drawings, sketches, specifications etc. belongs to the seller after the completion of the work. The material is considered trade secrets, which is why it must not be copied and/or handed over to third parties without the seller’s consent. Responsibility for infringement of copyright, patents, trademarks, designs and the like rests solely with the buyer. If the seller incurs liability towards a third party due to the buyer’s lack of rights, the buyer indemnifies the seller for such liability. The buyer is obliged to be sued before the same court that deals with the issue of the seller’s liability towards third parties.

PRODUCT LIABILITY

The buyer must indemnify the supplier to the extent that the supplier is held liable to third parties for such damage and loss for which the supplier is not liable to the buyer according to the second and third paragraphs of this point. The supplier is not responsible for damage caused by the delivery after takeover:

a) on immovable property or movable property, which occurs while the delivery is in the buyer’s possession

b) on products manufactured by the buyer, or on products in which these are included, or for damage to immovable or movable property caused by these products as a result of the delivery

In no case is the supplier responsible for operating losses, lost profits or other financial consequential losses. The aforementioned limitations on the supplier’s liability do not apply if he has been guilty of gross negligence. If a third party makes a claim against one of the parties for liability in accordance with this point, this party must immediately notify the other party.

The supplier and the buyer are mutually obliged to be sued in the court or arbitral tribunal which hears claims for damages brought against either of them on the basis of damage or loss alleged to have been caused by the delivery.

FORCE MAJEURE

Should delivery be prevented due to force majeure, the seller is relieved of all liability and reserves the right to cancel the agreement in whole or in part or to postpone the delivery by a period reasonable in the circumstances in addition to the delivery time specified in the agreement.

FOREIGN CURRENCY

In the case of sales in foreign currency, the seller reserves the right to increase the price in the event of a devaluation of the relevant foreign currency in the period between the conclusion of the agreement and the payment date.

CHOICE OF LAW AND JURISDICTION

Disputes arising from the transaction must be settled according to the rules applicable at any time under Danish law. Venue has been agreed at Odense District Court.

If both parties so wish, a dispute can be resolved as arbitration at the District Court in Odense, where the presiding judge appoints 1 arbitrator. In cases with a value over DKK 1 million, 3 arbitrators are appointed.

CONTACT INFORMATION

Cookie & privacy policy

Introduction

When you visit our website, information is collected about you, which is used to adapt and improve our content, the website’s user-friendliness and the relevance of advertisements, in relation to your preferences. If you do not want this information to be collected about you, you should delete your cookies or deselect the cookies you do not want collected. Below we have elaborated on which information is collected, its purpose and which third parties have access to it.

Cookies

The website uses “cookies”, which is a text file that is saved on your computer, mobile, tablet or other device you use to access this website. Cookies have the purpose of recognizing the website, remembering settings, improving the user experience, performing statistics and targeting advertisements. Cookies cannot contain harmful code such as virus.

It is possible to delete or block cookies. If you delete or block cookies, you may experience that the user experience and design deteriorate, and that ads become less relevant to you and appear more frequently. As cookies are largely used to ensure user functionality, you may also risk that the website does not function optimally, and that there is content that you cannot access. We point out that all websites on the Internet collect cookies. According to the new data act on GDPR from 2018, it is a legal requirement that users must give consent for websites to collect this data information.

Personal information

Personal information is all kinds of information that to one extent or another can be attributed to you. When you use our website, we collect and process a range of information about you. This happens e.g. by general access to content on the website. Information is collected about your e-mail and name as well as other information you enter and consent to when you:

● Contact us by e-mail

We typically collect and process the following types of information when you visit our website:

● A unique ID and technical information about your computer, tablet or mobile phone

● Your IP number

● Geographical location

● Which pages you click on (interests).

In this connection, your information is shared with the third party Google Analytics to carry out statistics and optimization of the website.

Security

We process your personal data securely and confidentially in accordance with applicable legislation, including the Personal Data Regulation and the Data Protection Act.

Your information will only be used for the purpose for which it was collected and will be deleted when this purpose has been fulfilled or is no longer relevant.

We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law. If you want to gain insight, correct or delete data, you can always contact us. If the content is legal to delete according to legislation, we can comply with this request.

Purpose

The information is used to identify you as a user and to be able to provide the services you have requested. In addition, we use the information to optimize our services and content.

Storage period

The information is kept for the period of time permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background for storage.

It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of information

Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age, etc. disclosed to third parties to the extent that this information is known. The information is used to target our ads.

We also use a number of third parties to store and process data. These only process information on our behalf and may not use it for their own purposes. Information collected through cookies is shared with the following third parties, for whom we can vouch: Google Analytics, Facebook, etc.

Dissemination of personal data such as name and e-mail etc. will only happen if you consent to it.

Insights and complaints

You have the right to be informed of which personal data we process about you in a common format (data portability). You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made via our email. If you wish to complain about our processing of your personal data, you can also contact the Danish Data Protection Authority.

If you no longer want us to process your personal data or for us to restrict the processing of your personal data, you can also send us a request to this effect to our e-mail address.

Use of Real Cookie Banner

To manage cookies and similar technologies used in (tracking pixels, web beacons, etc.) and related consents, we use the “Real Cookie Banner” tool. Details on how the “Real Cookie Banner” works can be found here:

https://devowl.io/rcb/data-processing/.

The basis for the processing of personal data in this context is Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the processing of our cookies and similar technologies, as well as related consents.

It is not required to provide personal data, nor is it contractually required. You are not obliged to provide personal data. If you do not provide your personal data, we will not be able to process your permissions.

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Publisher

The website is owned and published by:

Robot Nordic ApS

Højager 4

DK-5270 Odense N

Opening hours

Monday - Thursday:
8 a.m. - 4 p.m.
Friday:
8 a.m. - 3:30 p.m.

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